Welcome to our Microsoft Teams help page! This is the right place to be if your clinician has offered you a telehealth appointment using Teams.

A few tips before you start:

  1. You do not need a Teams Account. The program might invite you to sign up, but there will ALWAYS be the option to simply “Join” the meeting.
  2. Please make sure you “Accept” permission to use your camera and microphone, otherwise your clinician won’t be able to see or hear you.

There are two options to connect.
Click the link below to skip ahead:
1. Computer or laptop
2. Smartphone or tablet

Computer or Laptop

1. Getting Ready

If you are using a computer or laptop you only need the Google Chrome browser.

Click here to visit the Google Chrome download page.

That’s it! You’re ready to go.

2. Connecting to Your Appointment

Your clinician will send you an email invitation. Down the bottom will be a link called “Join Microsoft Teams Meeting”.

Open the link in Google Chrome and you will connect.
You may need to copy and paste the link into Google Chrome if it is not your usual browser

Teams may invite you to download the application but you can simple click “Join on the web instead” and you will connect directly.

Please “Allow” Teams to access your microphone and camera

The final step is to enter your name and click “Join now” to enter the meeting!

Your clinician will receive a message that you are in the waiting room. There is nothing else you need to do now.

Your clinician will start the meeting as soon as they are ready.

Smart Phone or Tablet

If you would like to use your smartphone or tablet you will need the Teams App.

Click here to download for Apple | Android

Your clinician will send you an email invitation. Down the bottom will be a link called “Join Microsoft Teams Meeting”.

The link will automatically open the Teams App on your phone or tablet.

Click “Join as a guest”

Please “Allow” Teams to access your microphone and camera

The final step is to enter your name and click “Join meeting” to enter the meeting!

Your clinician will receive a message that you are in the waiting room. There is nothing else you need to do now.

Your clinician will start the meeting as soon as they are ready.