Welcome!

This is where you will find information about using the Telehealth PEXIP system for your medical appointment

FIRST – Set up your smart phone or computer

Please do this a few days BEFORE YOUR APPOINTMENT
Skip this step if your appointment will only be via phone (no video)

We are using the “Pexip” platform for video. This is a secure platform recommended by NSW Health.

To access the appointment via a computer you will need Google Chrome.
To access using a smart phone or tablet you will need the PEXIP Infinity Connect App.

Click below to read the instructions on how to get ready:

Computer or laptop setup

You will need to download Google Chrome to your computer or laptop. Click the links below:

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Click here to download for Windows
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Click here to download for Mac



You will be emailed a link that can open in any Google Chrome browser. You do NOT need an account. Please click here for instructions on how to join the meeting

Mobile phone or tablet setup

To access telehealth on your mobile phone please download the Pexip App "Infinity Connect" (free).

Follow the links below:

Download Pexip App "Infinity Connect" – Mobile only

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Click here to download from the Google Play Store
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Click here to download from the Apple Store

Please click here for more instructions on how to join the appointment

SECOND – READY TO PHONE OR LINK IN

At the time of your appointment we will most likely call you. If you are experienced with telehealth and have received a link via email please use that link to join the video conference.

If you are having difficulties at any time please wait and we will call you.

Instructions on how to access the appointment for each option are below:

Dialing into the phone conference You may not need to dial in and can simply wait for our call. If you need to dial into a multidisciplinary clinic we will give you a local phone number to call and a PIN to enter. Please check your email or wait for our call.
Video conference from your COMPUTER or LAPTOP

St George Hospital is using PEXIP, a secure, flexible platform. There are three steps to connecting:

  • Copy the link we email you and please ONLY open the link with Google Chrome.
    It will work with some other browsers but is much less reliable.
  • Allow access to microphone and camera when requested
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  • Enter your name
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  • Click "Join" – there is no need to enter a pin
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Video conference from your MOBILE PHONE

To join the video conference from your mobile phone you will need to "dial in" using the PEXIP Infinity Bridge app.

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Image 1: When you first open the PEXIP app, enter your name and press "OK"
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Image 2: To join your appointment, click the video button
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Image 3. Type (DON’T copy-and-paste) the link we emailed to you into the "Search to call" bar.

The correct link will look similar to this: 4111111@conference.meet.health.nsw.gov.au

Click the grey "video" button and that’s it! Please give permission for the app to access your camera and microphone so we can see and hear you.

TROUBLESHOOTING

If we are running late we apologise in advance. Please check your email regularly and we will send you the link soon as possible, or if you are on hold in the video waiting room we appreciate your patience.

If you are having trouble accessing the Pexip video conference or dialing into a multidisciplinary clinic please wait and we will call your backup phone number when we are ready for the appointment.

If you have any questions or concerns please call your clinic in advance.